New Zealand
At One Picture We Respect the Privacy of Our Clients and Their Customers.
The One Picture Group Limited, a company incorporated in New Zealand under company number 1157373 and with its registered office at 24-26 Pollen Street, Ponsonby, Auckland, New Zealand, together with its affiliated companies (referred to as "One Picture", “we”, “our” or “us” in this Privacy Policy) is committed to respecting the privacy rights of survey respondents and other on-line users of One Picture's services.
This Privacy Policy governs the collection, use, retention and security of personal information and other information gathered from survey respondents and other on-line users of our services and visitors to our website. Personal information means information that identifies you as an individual, such as your name, address, email address or IRD or national insurance number (or equivalent national or tax identity number in any jurisdiction).
What Kind of Information Does One Picture Collect?
The personal information that we may collect about you includes:
- name;
- date of birth;
- email address;
- telephone numbers;
- information you provide to us when you communicate with us, including when you contact us to request information and when you complete our surveys; and
- information that you may authorise others to provide to us.
Please be aware that:
- we collect a wide range of information about survey respondents depending on the information needs being addressed by the surveys. For example, you may be requested to provide certain personally identifiable, financial or demographic information, as well as specific opinions about a variety of goods and services. Responses to all survey questions are completely voluntary. You should only provide responses to questions you are comfortable answering and you may decline to answer any survey question; and
- we may conduct surveys on behalf of our clients, in which case the relevant client’s privacy policy will apply. You should always read, and confirm you agree to, the relevant client’s privacy policy before participating in any such survey.
If you do not provide us with any or all of the personal information that may be requested from you from time to time, you may be unable to use our services, or we may be unable to respond to your enquiries or provide you with any information you have requested from us.
How One Picture Collects your Personal Information
We primarily collect personal information directly from you when you communicate or otherwise interact with us, including:
- through our website or by email, text or other communications;
- when you register with us; and
- when you take part in our workshops, interviews, or complete our surveys.
What Does One Picture Do With Your Personal Information?
We may use your personal information to:
- provide you with our services;
- provide you with information you may have requested;
- contact you about a survey or workshop that we believe you may be interested in;
- inform you about any rewards, incentives and prizes which we are offering; and
- any other purpose you may be informed of at the time your information is collected.
We may also use your personal information to:
- create reports on the information gathered through our surveys and interviews (demographic data, preferences, etc.) and to provide these reports to our clients. We may anonymise your personal information and/or aggregate it with that provided by other survey respondents for this purpose. Any information that you voluntarily disclose in the relevant survey or interview may be provided to our clients; and
- maintain and administer records and for our internal administration purposes.
Where is Your Personal Information Stored?
We use third party providers to store and process our data. We store most of the personal information we collect from the Neighbourhoods on cloud servers located in Australia.
In order for us to carry out the purposes for which we have collected your personal information, it may be necessary for us to disclose your personal information to our affiliates who are located overseas, including Australia and the United Kingdom.
This means that your personal information we hold may be transferred to, or accessed from, countries other than New Zealand. While we do everything reasonably practicable to ensure these countries handle and protect your personal information in accordance with our data handling practices and/or any data transfer agreement we may have in place with them, these countries’ privacy laws may not require them to handle and protect your personal information in a way that overall provides comparable safeguards to those in the New Zealand Privacy Act.
What Additional Information Does One Picture Collect From Survey Respondents?
Our servers automatically recognise your domain name and IP addresses (the number assigned to computers on the Internet). We may also gather anonymous "traffic data" that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer.
From time to time, we may use the standard "cookies" feature of major browser applications that allows us to store a small piece of data on your computer about your interaction with our website. We do not set any personal information in cookies, nor do we employ any data capture mechanisms on our website other than cookies. Cookies help us learn which areas of our website are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience at the One Picture website may be diminished and some features may not work as they were intended.
One Picture Respects Your Marketing Materials Preference.
If you have consented to receiving marketing or promotional information from us, we will from time to time send you marketing material that we think may be of interest to you.
We honour requests to be excluded from marketing messages or other communications about our services. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.
If you are a registered Neighbourhood user, you can adjust your marketing preferences by logging into the Site using your username and password and updating your account accordingly. You can also contact us on the details provided in the “How can you contact One Picture” section below.
One Picture Provides Security Safeguards to Protect Respondent Information.
We are committed to handling your personal information and data with care and integrity. We use industry standard security practices to protect such information and data. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal information may be viewed and used by unauthorised third parties as a result of collecting and transmitting your data through the Internet.
How Does One Picture Resolve Disputes Concerning its Privacy Policy?
If you have any complaints concerning how we have handled your personal information, please contact us at complaints@onepicture.com and we will make every reasonable effort to address and resolve your concerns.
In the event that we are unable to resolve your concerns to your satisfaction, you may refer the complaint to the Office of the Privacy Commissioner. Please see https://www.privacy.org.nz/your-rights/making-a-complaint for more information and to file a complaint.
How can you access/amend your personal information?
If you are a registered Neighbourhood user, you can access and modify your Personal Information by logging into the Site using your username and password and updating your account accordingly.
You can also contact us on the details provided in the “How can you contact One Picture” section below to enquire about, seek access to, and correct personal information that we hold about you.
In most cases we will provide you with a copy of the personal information that we hold about you. However, in some circumstances we may not be able to provide you with your personal information; for example, if the information does not exist, cannot be found, is not readily retrievable, or if there are other grounds under the Privacy Act or other relevant laws for withholding the information.
When you request that the personal information we hold about you be corrected, you may also provide us with a statement of the correction you are seeking (“statement of correction”) and if we do not make the correction you have requested, you may request that the statement of correction be attached to the information that you have asked to be corrected so that it is read with your information.
Amendments
We may amend this Privacy Policy at any time by notice on our website. Any such amendments will apply from the date stated on our website. By accessing our website and/or continuing to use our services, you will be deemed to agree to the updated Privacy Policy.
How long is your personal information held?
We will not keep your personal information for longer than is necessary to achieve the purposes for which we may lawfully use it.
While we are ready to assist you in managing your registration, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
How Can You Contact One Picture?
If you have questions about One Picture's Privacy Policy, One Picture's practices related to the handling of data from survey respondents, or if you would like to have us remove your information from our database, please contact us via email at hello@onepicture.com or the following address:
One Picture Group Limited
72 St Georges Bay Road
Parnell, Auckland 1052
09 359 2020
Privacy Policy is effective as of the 1st of December 2021
At One Picture We Respect the Privacy of Our Clients and Their Customers.
The One Picture Group Limited, a company incorporated in New Zealand under company number 1157373 and with its registered office at 24-26 Pollen Street, Ponsonby, Auckland, New Zealand, together with its affiliated companies (referred to as "One Picture", “we”, “our” or “us” in this Privacy Policy) is committed to respecting the privacy rights of survey respondents and other on-line users of One Picture's services.
This Privacy Policy governs the collection, use, retention and security of personal information and other information gathered from survey respondents and other on-line users of our services and visitors to our website. Personal information means information that identifies you as an individual, such as your name, address, email address or IRD or national insurance number (or equivalent national or tax identity number in any jurisdiction).
What Kind of Information Does One Picture Collect?
The personal information that we may collect about you includes:
- name;
- date of birth;
- email address;
- telephone numbers;
- information you provide to us when you communicate with us, including when you contact us to request information and when you complete our surveys; and
- information that you may authorise others to provide to us.
Please be aware that:
- we collect a wide range of information about survey respondents depending on the information needs being addressed by the surveys. For example, you may be requested to provide certain personally identifiable, financial or demographic information, as well as specific opinions about a variety of goods and services. Responses to all survey questions are completely voluntary. You should only provide responses to questions you are comfortable answering and you may decline to answer any survey question; and
- we may conduct surveys on behalf of our clients, in which case the relevant client’s privacy policy will apply. You should always read, and confirm you agree to, the relevant client’s privacy policy before participating in any such survey.
If you do not provide us with any or all of the personal information that may be requested from you from time to time, you may be unable to use our services, or we may be unable to respond to your enquiries or provide you with any information you have requested from us.
How One Picture Collects your Personal Information
We primarily collect personal information directly from you when you communicate or otherwise interact with us, including:
- through our website or by email, text or other communications;
- when you register with us; and
- when you take part in our workshops, interviews, or complete our surveys.
What Does One Picture Do With Your Personal Information?
We may use your personal information to:
- provide you with our services;
- provide you with information you may have requested;
- contact you about a survey or workshop that we believe you may be interested in;
- inform you about any rewards, incentives and prizes which we are offering; and
- any other purpose you may be informed of at the time your information is collected.
We may also use your personal information to:
- create reports on the information gathered through our surveys and interviews (demographic data, preferences, etc.) and to provide these reports to our clients. We may anonymise your personal information and/or aggregate it with that provided by other survey respondents for this purpose. Any information that you voluntarily disclose in the relevant survey or interview may be provided to our clients; and
- maintain and administer records and for our internal administration purposes.
Where is Your Personal Information Stored?
We use third party providers to store and process our data. We store most of the personal information we collect from the Neighbourhoods on cloud servers located in Australia.
In order for us to carry out the purposes for which we have collected your personal information, it may be necessary for us to disclose your personal information to our affiliates who are located overseas, including Australia and the United Kingdom.
This means that your personal information we hold may be transferred to, or accessed from, countries other than New Zealand. While we do everything reasonably practicable to ensure these countries handle and protect your personal information in accordance with our data handling practices and/or any data transfer agreement we may have in place with them, these countries’ privacy laws may not require them to handle and protect your personal information in a way that overall provides comparable safeguards to those in the New Zealand Privacy Act.
What Additional Information Does One Picture Collect From Survey Respondents?
Our servers automatically recognise your domain name and IP addresses (the number assigned to computers on the Internet). We may also gather anonymous "traffic data" that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer.
From time to time, we may use the standard "cookies" feature of major browser applications that allows us to store a small piece of data on your computer about your interaction with our website. We do not set any personal information in cookies, nor do we employ any data capture mechanisms on our website other than cookies. Cookies help us learn which areas of our website are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience at the One Picture website may be diminished and some features may not work as they were intended.
One Picture Respects Your Marketing Materials Preference.
If you have consented to receiving marketing or promotional information from us, we will from time to time send you marketing material that we think may be of interest to you.
We honour requests to be excluded from marketing messages or other communications about our services. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.
If you are a registered Neighbourhood user, you can adjust your marketing preferences by logging into the Site using your username and password and updating your account accordingly. You can also contact us on the details provided in the “How can you contact One Picture” section below.
One Picture Provides Security Safeguards to Protect Respondent Information.
We are committed to handling your personal information and data with care and integrity. We use industry standard security practices to protect such information and data. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal information may be viewed and used by unauthorised third parties as a result of collecting and transmitting your data through the Internet.
How Does One Picture Resolve Disputes Concerning its Privacy Policy?
If you have any complaints concerning how we have handled your personal information, please contact us at complaints@onepicture.com and we will make every reasonable effort to address and resolve your concerns.
In the event that we are unable to resolve your concerns to your satisfaction, you may refer the complaint to the Office of the Privacy Commissioner. Please see https://www.privacy.org.nz/your-rights/making-a-complaint for more information and to file a complaint.
How can you access/amend your personal information?
If you are a registered Neighbourhood user, you can access and modify your Personal Information by logging into the Site using your username and password and updating your account accordingly.
You can also contact us on the details provided in the “How can you contact One Picture” section below to enquire about, seek access to, and correct personal information that we hold about you.
In most cases we will provide you with a copy of the personal information that we hold about you. However, in some circumstances we may not be able to provide you with your personal information; for example, if the information does not exist, cannot be found, is not readily retrievable, or if there are other grounds under the Privacy Act or other relevant laws for withholding the information.
When you request that the personal information we hold about you be corrected, you may also provide us with a statement of the correction you are seeking (“statement of correction”) and if we do not make the correction you have requested, you may request that the statement of correction be attached to the information that you have asked to be corrected so that it is read with your information.
Amendments
We may amend this Privacy Policy at any time by notice on our website. Any such amendments will apply from the date stated on our website. By accessing our website and/or continuing to use our services, you will be deemed to agree to the updated Privacy Policy.
How long is your personal information held?
We will not keep your personal information for longer than is necessary to achieve the purposes for which we may lawfully use it.
While we are ready to assist you in managing your registration, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
How Can You Contact One Picture?
If you have questions about One Picture's Privacy Policy, One Picture's practices related to the handling of data from survey respondents, or if you would like to have us remove your information from our database, please contact us via email at hello@onepicture.com or the following address:
One Picture Group Limited
72 St Georges Bay Road
Parnell, Auckland 1052
09 359 2020
Privacy Policy is effective as of the 1st of December 2021